Last updated: April 2026

Privacy Policy

JEChow Studio ("Studio", "we", "us") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

1. Data We Collect

When you book a call, subscribe to a plan, or contact us, we collect your name, email address, company name (if applicable), and payment information (processed and stored securely by Stripe — we never store card details ourselves). We also collect project information you share via Trello cards.

2. How We Use Your Data

We use your data solely to deliver the Services, process payments, send service-related communications, and improve our offerings. We do not sell, rent, or share your personal data with third parties for marketing purposes. Factory and distributor introductions are made only with your explicit consent.

3. Data Retention

We retain your project data and communications for a minimum of three (3) years after the end of your subscription, for legal and audit purposes. You may request deletion of your personal data at any time, subject to our legal retention obligations.

4. Cookies & Analytics

Our website uses privacy-respecting analytics (Umami) that does not use cookies or collect personally identifiable information. No third-party advertising trackers are used on this site.

5. Third-Party Services

We use Stripe for payment processing, Calendly for call scheduling, and Trello for project delivery. Each of these services has its own privacy policy. By using our Services, you acknowledge that data shared with these platforms is subject to their respective policies.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us at [email protected]. We will respond within fourteen (14) business days.

7. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. All payment data is handled exclusively by Stripe's PCI-DSS compliant infrastructure.

8. Contact

For privacy-related queries, contact: [email protected]